Internet Transparency

Introduction

As an internet service provider (ISP), RiverNet is required to publicly disclose information about its network management practices, performance characteristics, and commercial terms of its broadband internet services. These required disclosures fall into several different categories, as described herein:

Blocking and Prioritization.

Blocking. Any practice, other than reasonable network management elsewhere disclosed, that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked.
RiverNet does not block or otherwise prevent end user access to lawful content, applications, service, or non-harmful devices.
Throttling. Any practice, other than reasonable network management elsewhere disclosed, that degrades or impairs access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.
RiverNet does not intentionally degrade or impair access to lawful internet traffic.

Affiliated Prioritization. Any practice that directly or indirectly favors some traffic over other traffic, including through the use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate of an ISP, including identification of the affiliate.
RiverNet does not favor some traffic over other traffic.

Paid Prioritization. Any practice that directly or indirectly favors some traffic over other traffic, including through the use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
RiverNet does not engage in Paid Prioritization.

Congestion Management.

General Practices. Congestion management practices include the types of traffic subject to the practices; the purposes served by the practices; the practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, including any usage limits triggering the practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.

RiverNet reserves the right to monitor and proactively reinforce our network with additional throughput in areas where growth trends identify a need and RiverNet believes that reinforcing its network will improve the product that it delivers to customers. Whether such a need exists may be based on a variety of qualitative factors, including usage, location, and speed of service data. RiverNet may also consider the number of customers that it is serving, as well as any customer feedback, in managing congestion. RiverNet does not currently enforce any usage limits and does not intentionally slow user traffic for any reason. All traffic is treated equally regardless of content or service.

Application-Specific Behavior. Whether and why the ISP blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.

RiverNet does not block, rate control, or modify ports or applications in any way. However, users should be aware that certain applications or devices may, due to their own unique characteristics, perform differently than others.

Device Attachment Rules. Any restrictions on the types of devices and any approval procedures for devices to connect to the network.

RiverNet customers may attach devices of their choice to the network.

Security. Any practices used to ensure end-user security or security of the network.

RiverNet employs industry-standard security protections to protect its network and customers. For example, RiverNet has implemented several network-based security tools designed to identify and block malicious activity. RiverNet monitors for unusual login, firewall, and other specific malicious network activity on its network. RiverNet also employs various practices which include temporarily blocking certain traffic if malicious activity is detected, if traffic volumes exceed certain baseline metrics, if the source of the traffic is potentially harmful to its customers, or if traffic is known to be associated with illegal behavior. RiverNet may block specific ports, internet protocol addresses, and cancel or suspend customer accounts used to host malicious websites, send phishers or spam, launch malicious attacks, or attempt to steal customer information. In order to maintain the integrity of its network and security programs, RiverNet does not publicly disclose additional specific details about its security tools and methods.

Disruptions. Any policies related to disruptions in service.

RiverNet does not guarantee uninterrupted service. RiverNet will not and cannot be responsible for any disruption of service due to power outages, equipment malfunctions, customer-induced issues, or any natural or unnatural causes beyond RiverNet's control. RiverNet will make every reasonable effort to restore service as quickly as possible. RiverNet does not guarantee a refund or service credit for loss of service.

Performance Characteristics.

Service Description. A general description of the service, including the service technology, expected and actual access speed and latency, and the suitability of the service for real-time applications.

RiverNet provides fixed wireless broadband service using fiber backhaul and unlicensed frequencies. In some cases, broadband service is delivered via a network of access points and backhaul radios installed on various towers that connect to internet access equipment and redundant transport paths. Customer premise equipment sends and receives internet from the access point on the tower.

In general, RiverNet’s internet services are provided via a gigabit uplink, and a redundant geographically diversified gigabit uplink. All specific service offerings are described as “best-effort” and are not guaranteed. Actual bandwidth availability for any customer may vary depending on peak usage times, access point capacity, and customer-owned equipment.

In general, latency on RiverNet backbone generally ranges between 8 ms and 30 ms. All specific service offerings are described as “best-effort” and are not guaranteed. Latency is dependent on the type and number of customer-owned equipment, peak usage times, and temporary external interference.

Impact of Non-Broadband Internet Access Service Data Services. If applicable, what non-broadband internet access service data services, if any, are offered to end users, and whether and how any non-broadband Internet access service data services may affect the last-mile capacity available for, and the performance of, broadband Internet access service.

RiverNet does not offer non-broadband internet access or products. To the extent that a customer uses a RiverNet connection for other data services, last-mile capacity will not be affected. Intrinsic speed will also not be limited, but certain uses may result in inadvertent slowdowns based on network capacity and congestion.

Commercial Terms.

Pricing. Any information regarding monthly prices, usage-based fees, and fees for early termination or additional RiverNet services.

Current information on pricing is available at https://rivernet.com and additional information may be obtained by calling RiverNet at (484) 895-9434.

All service charges are billable in advance and due upon receipt. If payments are not received by the 15th of the month, then internet service may be suspended without further notice. Restoration of service shall be subject to payment by the subscriber of all amounts in arrears.

To cancel service, the customer must simply call (484) 895-9434 and service will be cancelled immediately. All installation and past service fees are non-refundable.

Customers are fully responsible for returning any property or equipment owned by RiverNet after service cancellation. If a customer cancels their service, they have 10 (ten) calendar days to return the equipment or be charged full retail price for each item. RiverNet is not responsible for the costs or fees associated with returning equipment. Equipment can be returned to PO BOX 626, CRAIG CO, 81626.

Customers are fully responsible for all federal, state, and local taxes, fees, surcharges, and other assessments that are imposed on the services and equipment. These costs are expected to be paid as part of regular service charges and billing.

Additional commercial terms may be found by reviewing RiverNet’s terms of service and accepted use policy.

Privacy Policies. A complete and accurate disclosure of the ISP’s privacy practices, if any. For example, whether any network management practices entail inspection of network traffic, and whether traffic is stored, provided to third parties, or used by the ISP for non-network management purposes.

As set forth more fully in its Privacy Policy, RiverNet collects and maintains certain information from customers solely in order to carry out its service obligations. This includes customer names, physical addresses, phone numbers, email addresses, subscription information, and payment information. RiverNet uses this information exclusively to carry out its services to customers and communicate with customers about its services, including new services. RiverNet does not sell any of this information to third parties. To the extent necessary, RiverNet may share certain information in order to process payments or safeguard network security.

RiverNet does not actively inspect, store, or share any customer network traffic on its ISP infrastructure. In no circumstances will RiverNet sell any customer proprietary network information to third parties.

Although RiverNet takes customer privacy seriously and applies the principle of data minimization by design to promote security, RiverNet reserves the right to cooperate with law enforcement investigations upon proper legal notice and procedures. For additional information, please review the Acceptable Use Policy.

RiverNet does not regularly maintain web logs that record information about site visits or user traffic. However, if RiverNet’s security management protections detect potentially damaging activity toward a particular website or its network, RiverNet reserves the right to log the following information:

IP address. An IP address is automatically assigned to your computer when you surf the web. In some cases, these addresses may be individually identifiable. However, even when an IP address is identifiable, it usually takes additional effort to link a particular IP address to a specific individual; for many users, an IP address cannot be linked to a specific individual.

If needed, please note the following information can be useful in linking information:
-Type of browser and operating system used.
-Date and time of access.
-Websites and pages visited.

Redress Options. Practices for resolving complaints and questions from consumers, entrepreneurs, and other small businesses.

RiverNet takes privacy, security, and transparency seriously. Please contact RiverNet via email at parishnetworking@gmail.com or via your customer-issued phone number to discuss any issues or concerns. RiverNet will provide a response as soon as practicable.

FCC Compliance Notice.

If a customer believes that these Internet Transparency Statement terms are not being met, the customer may file an informal complaint at the Federal Communications Commission (FCC). The FCC urges customers to submit any complaints following these instructions at the following address: https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.